Refund Policy

We don't make refunds complicated, because the way strackt is priced doesn't call for it.

• Your first app is free, no card required. You can try strackt properly before you ever pay us.
• After that, every app is €5 per month, billed monthly. You can cancel any time and you won't be charged again.
• We honour every statutory right you have, including the EU/UK 14-day withdrawal right.
• If something genuinely went wrong — a double charge, a billing error, or you were charged for something you never used — email us and we'll sort it out.

The rest of this page is the detail behind those four points.

strackt charges a flat €5 per application, per month. There are no tiers, no seat counts, and no usage-based billing. Your first application is free and does not require a card. Full pricing is on our pricing page.

Because billing is monthly and you can cancel at any time, the simplest way to stop paying is to cancel. Cancellation takes effect at the end of your current billing cycle — you keep access until then, and you are not charged for the next cycle. You can cancel from your strackt dashboard, then detach your server to remove our access entirely. Cancelling does not delete or touch anything running on your server.

We do not automatically refund the unused part of a billing cycle after a cancellation, because you keep full access to strackt until that cycle ends. If you think your situation is an exception, talk to us — see section 5.

All payments for strackt are processed by Paddle.com, our Merchant of Record. Paddle is the entity that charges you, and Paddle is the entity that issues any refund. Your payment relationship is with Paddle, not directly with strackt.

In practice this means a refund can reach you two ways: you ask us and we instruct Paddle, or you ask Paddle directly and they action it. Either works. When we agree a refund with you, Paddle processes it to your original payment method, normally within 14 days.

Paddle's own refund policy and buyer terms also apply to the transaction. Where this policy is more generous than Paddle's default, Paddle honours what we publish here.

Nothing in this policy takes away rights you have under the law. Those rights always come first.

• EU, EEA, UK and Switzerland: if you are a consumer, you have a 14-day right to withdraw from your purchase.
• Other regions: shorter statutory cancellation windows apply in some countries — for example 7 days in South Korea, Brazil, Canada and China, and 5 days in Singapore. Paddle applies the window for your location automatically.

One nuance for digital services: when you start using strackt straight away, you may be asked to agree that performance begins immediately. Where you do, the statutory withdrawal right can be reduced or lost for the part of the service already delivered. This is standard for digital services and is set out in Paddle's buyer terms. It does not affect a refund for a genuine billing error.

Beyond your statutory rights, we will refund a charge where something genuinely went wrong. Clear examples:

• A double or duplicate charge.
• A billing error on our side — you were charged the wrong amount, or for more apps than you have.
• You were charged for something you never used — for example a renewal you intended to cancel and never logged in against.
• strackt failed to deliver what you paid for and we couldn't put it right.

These are handled case by case, in good faith. If your situation isn't on the list but feels fair, tell us — we'd rather get it right than hide behind a clause.

To be straight with you, there are cases where a refund isn't on the table:

• A billing cycle you used. If strackt managed your app for the month, that month was delivered. Cancel to avoid the next charge rather than asking for the last one back.
• Changing your mind after the statutory window on a service that's already been provided.
• Issues outside strackt's control — your VPS provider, your own application or data, or other third-party services. See the limitation of liability in our Terms of Service.
• Fraud or refund abuse. Paddle and strackt both decline refunds linked to fraudulent or manipulative behaviour.

Remember the safety net: your first app is free, so you can evaluate strackt fully before paying anything.

Two ways, whichever you prefer:

• Email us at [email protected]. Include the email address on your account and, if you have it, the order or invoice reference from your receipt. We aim to reply within two business days.
• Ask Paddle directly via the link in your purchase confirmation email, the receipt Paddle sent you, or at paddle.net.

Approved refunds are returned to your original payment method, normally within 14 days. If a charge involves something faulty in strackt itself, reach out to us first so we can try to fix it — and refund you if we can't.

We may update this Refund Policy from time to time. The "last updated" date at the top always reflects the current version, and material changes apply only to purchases made after they take effect.

strackt is operated by Madonie Holding, registered in the Netherlands. Questions about a charge or a refund?

• Billing & refunds: [email protected]
• General inquiries: [email protected]
• Payments & the Merchant of Record: Paddle